Data Protection

Zbin's Privacy Policy
Your Data, Your Rights

Zbin takes your personal data seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026
Our Commitment

Zbin's Commitment to Data Protection

The steps we take to protect your privacy

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SSL Encryption

Every transaction and data exchange on Zbin is secured with 256-bit SSL encryption. Your payment details are never stored on our servers.

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We Don't Sell Your Data

Zbin never sells your personal data to third parties. Your name, phone number, and email are never shared outside of Zbin.

Consent-based collection

We only collect information that is strictly necessary to provide our services. You give your explicit consent at the point of registration.

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Right to erasure

You may request deletion of your data at any time. We will comply unless we are required to retain it by law.

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Transparent data practices

This page details which information is collected and how it is used. We believe in full transparency — everything is laid out openly.

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Communication Support

For any privacy-related questions or concerns, email us at support@zbin.app. We typically respond within 24 hours.

1Introduction

Zbin (https://zbin.app) is a trusted online gaming and betting platform for players in Bangladesh. We believe the foundation of a reliable service is the protection of user data. This Privacy Policy ("Policy") explains what information Zbin collects, how it is used, and what rights you have.

By creating an account or using the Zbin website, you agree to this Privacy Policy. Please read it carefully before registering. This policy is part of our Terms & Conditions' Reading it alongside this will give you a clearer picture.

Please note: This Privacy Policy applies solely to the Zbin platform. Third-party payment services such as bKash and Nagad have their own privacy policies, which Zbin does not control.

2What data is collected

Zbin collects two types of data — information you provide directly, and information collected automatically.

Data Type Example How We Collect It
Identity Information Name, date of birth, national ID number In the registration and KYC forms
Contact information Email address, mobile number In the registration form
Financial Information Mobile banking number (bKash/Nagad) During deposits and withdrawals
Device Information IP address, browser, operating system Automatically from logs
Activity Information Game history, betting records During platform usage
Cookie Data Session tokens, preference settings Via browser cookies

We never store your full payment card details or PIN. Once a transaction is completed through the payment gateway, only the transaction reference number is retained on our end.

3Purpose of data collection and use

The information Zbin collects is used for specific purposes only. We never collect unnecessary data, and collected data is never used beyond its intended purpose.

  • Account management: Your identity information is used for registration, login, and KYC verification.
  • Transaction processing: Your payment information is used to process deposits and withdrawals accurately.
  • Fraud prevention: Device and IP data are analysed to detect suspicious activity.
  • Customer Support: Your information may be used to resolve issues and handle complaints.
  • Promotional communications: Bonus and offer updates are sent via email or SMS (with your consent only).
  • Legal obligation: Data required by regulatory authorities is provided upon request.

Unsubscribe from Marketing Emails

If you no longer wish to receive promotional emails or SMS, click the "Unsubscribe" link at the bottom of any email, or write to us at support@zbin.app. All requests will be processed within 7 business days.

4How long your data is retained

Zbin does not retain your data longer than necessary. All information is stored while your account remains active. After account closure, certain data may be kept for a period of time to meet regulatory and legal requirements.

  • Financial transaction records: minimum 5 years (as required by financial regulations).
  • KYC documents: 3 years after account closure.
  • Gaming activity logs: 2 years.
  • Cookie Data: when your session ends or when you clear it.

Once the above retention periods have passed, data is securely deleted or anonymised. If you request deletion, we will erase all data except what we are legally required to retain.

5Cookies & Tracking Technologies

The Zbin website uses cookies and similar technologies. Cookies are small text files stored in your browser.

  • Essential Cookies: To maintain login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand how the site is being used (anonymously).

Cookies can be managed through your browser settings. However, disabling essential cookies may affect how Zbin functions.

6Data sharing with third parties

Zbin does not sell your data. However, limited information may be shared with trusted third parties solely for the purpose of delivering our services.

  • Payment Processors: bKash, Nagad, and Rocket — to process transactions.
  • Game Provider: Session data required to keep games running smoothly.
  • Security Services: For fraud detection and cybersecurity purposes.
  • Legal authorities: Upon court order or at the request of a regulatory authority.

Our Promise: Your data is never shared with advertisers, data brokers, or any other commercial third parties outside of those listed above.

7Your Rights

As a Zbin user, you have several rights regarding your personal data. To exercise any of these rights, please contact us at support@zbin.app.

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Right to Access

You can find out exactly what information Zbin holds about you.

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Right to rectification

You may request corrections to any inaccurate or outdated information.

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Right to deletion

You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

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Right to Data Portability

You can export your data in a machine-readable format.

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Right to Lodge a Complaint

If you have concerns about your data security, you can raise a complaint directly with our support team.

8Children's Privacy Protection

Zbin is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is carried out at the point of registration.

If a parent or guardian discovers that their child has created a Zbin account, please notify us immediately at support@zbin.app. We will delete that account along with all associated data.

9Privacy Policy updates

Zbin may update this Privacy Policy as needed. If significant changes are made, notice will be provided via your registered email or on the site. Continued use of the site after any changes constitutes acceptance of the updated Policy.

The date of each update will be shown at the top of this page under "Last Updated". To request a previous version, contact us at support@zbin.app.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

  • Email: support@zbin.app
  • Live chat: Chat button at the bottom-right of the site
  • Response Time: Usually within 24 hours

This Privacy Policy was last updated in January 2026. Zbin's Terms & Conditions and also the Responsible Gaming Policy Read.

FAQ

FAQ

Beyond the Privacy Policy — some important questions about gaming

For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets before you can withdraw. You don't need to win ৳20,000 in a row — it's your total bet amount that counts. So placing 200 bets of ৳100 each would satisfy the requirement. You can track your progress in real time under the bonus section of your account.

When you win, your winnings are credited to your Zbin wallet first. From there, you can submit a withdrawal request to have the funds sent to your bKash or Nagad account. In most cases, the money arrives within 15 minutes to 24 hours. For first-time withdrawals, it may take a little longer if KYC verification is still pending. Please note that requests made after midnight will be processed the following morning.
Secure Platform

Your data is secure — join now

Your privacy is our top priority at Zbin. Register securely and enjoy a trusted gaming experience.

For users aged 18 and over. Please gamble responsibly.

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